Please read the following terms and conditions carefully.
‘Exeter Family Friendly’ is the trading name of Exeter Friendly Society Limited.
‘Site’ refers to the Exeter Family Friendly website.
'We', 'Us', 'Our' means Exeter Family Friendly.
'You’ and 'Your' means the individual who has registered for online servicing.
Exeter Family Friendly is a trading name of Exeter Friendly Society Limited which is incorporated under the Friendly Societies Act 1992 Register No. 91F. Registered address; Lakeside House, Emperor Way, Exeter, England, EX1 3FD. Exeter Friendly Society Limited is authorised and regulated by the Financial Services Authority – Register number 205309.
You can check these details on the FSA's Register www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
All the insurance products available online through the Exeter Family Friendly website are underwritten by Exeter Friendly Society Limited and are available to UK residents only.
These terms and conditions govern your use of this Site and by accessing this Site you agree to be bound by them.
Please note that we reserve the right to change these terms and conditions at any time without notice by updating this posting and your continued access to or use of this Site will constitute your acceptance of any such changes.
We may in our sole discretion terminate your access to or use of this Site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this Site.
All the intellectual property rights in the material or content on our website belong to Exeter Friendly Society Limited. You may not transmit or modify any part of the Site without our prior permission. However, provided it is not for commercial use, you may print out part or the entire Site for your own personal use.
Where we provide links to third party internet web-sites, you use such links entirely at your own risk and we accept no liability for the content, privacy practices, use or availability of such websites.
No third party is permitted to link any other web-site to this Site without obtaining our prior written consent.
This Site is provided for information purposes only. No information contained on the Exeter Family Friendly Site shall be construed as advice or be viewed as a recommendation to either purchase a product or engage in a transaction.
If you are unsure a policy is right for you, please contact an independent financial adviser. You can find a local one at www.unbiaised.co.uk
Although we have taken all reasonable care to ensure that the information provided on this Site is accurate, we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information.
Opinions and any other contents included on this Site are provided by us for personal use and informational purposes only and are subject to change without notice.
Subject as follows we accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with your use or inability to use the Site, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this Site.
We do not exclude our duties or liabilities under the Financial Services and Markets Act 2000.
We reserve the right to modify, suspend or discontinue, temporarily or permanently, the Site or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Site.
English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Site and these terms and conditions. All communications are in English.
Exeter Friendly Society Limited is a member of the Financial Services Compensation Scheme (FSCS) established under the Financial Services and Markets Act 2000. In the unlikely event that we become insolvent and unable to meet our financial obligations, you may be entitled to help from the FSCS.
Further details of the Scheme are available on request from the Financial Services Compensation Scheme, 7th floor, Lloyds Chambers, Portsoken Street, London E1 8BN. Helpline 020 7892 7300. Website www.fscs.org.uk
Exeter Friendly Society Limited has a complaints procedure as follows:
Firstly
Contact our Service Centre on 0300 123 3200 who will help you resolve your query. If their response isn’t satisfactory, please ask to be referred to a manager to discuss your concerns. This nearly always brings a conclusion that is satisfactory to everyone.
If you remain unhappy
Please contact our Customer Complaints Handler. Your complaint will be acknowledged within 5 working days and we will contact you with an update if it hasn’t been resolved in 20 working days.
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Customer Complaints
Exeter Family Friendly
Lakeside House
Emperor Way
Exeter EX1 3FD
Finally
If you are not happy with our response or we do not provide it within 40 working days, you have the option of asking the independent Financial Ombudsman Service to investigate the matter on your behalf. You can visit their website at www.financial-ombudsman.org.uk or you can contact them at:
Tel: 020 7964 0500
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
It’s always nice to hear if we’re doing a good job but equally we need to know if we can improve things. If you have any comments, good or bad, please contact us by writing, emailing or ringing:
| Phone: | Intermediaries: 0300 123 3203 Members: 0300 123 3200 |
| Email: |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. |
| Write to us at: |
Exeter Family Friendly, Lakeside House, |
We may record or monitor telephone calls to and from Exeter Friendly Society Limited for training purposes, and to help us continually improve our products and services for you. We also monitor incoming and out going email to enable us to protect our internal business systems.
14 September 2011
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Exeter Family Friendly is a trading name of Exeter Friendly Society Limited, which is authorised and regulated by the Financial Services Authority (Register number 205309) and is incorporated under the Friendly Societies Act 1992 Register No. 91F registered office at Lakeside House, Emperor Way, Exeter, England EX1 3FD.