Privacy Policy: Protecting your personal privacy
This privacy policy sets out how Exeter Friendly Society limited trading as Exeter Family Friendly (“Exeter Family” and or “We” or “us”) uses and protects any information that you give Exeter Family when you use this website.
Exeter Family is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Exeter Family may change this policy in the future. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27 September 2011.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
How we collect your personal information
We receive your personal information in the following ways:
When you give us your information
We collect information directly from you when you register for services via our websites, over the phone or via post.
When we get your information from other sources
We may acquire your information from reputable third party companies who operate in accordance with the Data Protection Act 1998. You will have already submitted your personal information to these companies and specifically given permission to allow them to pass it on to other companies that provide similar or complementary products and services to us.
When the website automatically stores information
We collect certain types of information from your web browser via 'cookies' when you use our websites. You can choose to visit our website anonymously and there are browser utilities to help you do this. However, you should be aware that if you configure your browser to 'disable cookies' then we would not be able to deliver an enhanced and personalised experience, as we would not be able to identify you.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services;
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
- We may from time to time, also use your information to contact you for market research purposes, by email, phone, fax or mail;
- We may employ the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The way in which you adjust your browser security setting varies from browser to browser. We provide below an example for Internet Explorer Version 7.
In your menu bar Select Tools – Internet Options – Privacy – select Advanced - see below.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the Data Protection Officer, Exeter Friendly Society limited Lakeside House, Emperor Way, Exeter EX1 3FD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How we monitor communications
We may record or monitor telephone calls to and from Exeter Family for training purposes, and to help us continually improve our products and services for you.
We also monitor incoming and outgoing email to enable us to protect our internal business systems.
Brokers
We strongly advise brokers to protect the confidentiality of their username and password to prevent unauthorised access to any private information. You should be aware that you are responsible for how our websites are used when your username, password and any other information which helps to identify you is entered to gain access to secure web pages.
This applies when you or another unauthorised party makes use of our websites. If you think that your username and password or any other information which helps to identify you is not secure, or is being misused please contact the Intermediary Support Team:
| Email: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it. |
| Telephone: | 0300 123 3203 |
| Address: | Intermediary Support, Exeter Friendly Society, Emperor Way Lakeside House, Exeter, EX1 3FD |
27 September 2011